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ATS  //  Response to COVID-19 situation

As we continue to monitor the unforeseen situation that is present with the coronavirus (COVID-19) and associated illnesses, ATS has developed this policy to maintain a safe and healthy environment for all team members, visitors, and customers.

ATS wishes to assure all customers that we have continuity plans in place to deliver uninterrupted service and support to customers as we navigate the uncertainty of COVID-19.

ATS has implemented an COVID-19 Policy. We have implemented additional sanitization and cleaning protocols in our office, warehouses, fleet vehicles and work locations. We have equipped field staff with necessary equipment to ensure safe working procedures in homes and businesses of our customers. We have increased options for remote work where possible. The policy and procedures set in place are largely precautionary and will be constantly monitored and adjusted.

No employees showing symptoms of COVID-19 will be working while showing symptoms and will not return until medically cleared. Prior to each home visit, our dispatcher will call to confirm the appointment. At this time, the dispatcher will confirm that nobody at the location is experiencing symptoms of COVID-19 or has experienced symptoms within the past 48 hours. We encourage those who are well keep their appointments, and respect customers who are ill or high risk will wish to reschedule. Every effort to reschedule appropriately will be made.



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How to help keep you and your devices germ-free

Practicing good hygiene through regular hand washing is essential to helping slow the spread of the Coronavirus (COVID-19). Equally important is regularly disinfecting our devices, which we carry with us nearly everywhere these days.

A study published in early February states that viruses can live up to nine days on smooth glass and plastic surfaces, such as those on smartphones and tablets. The U.S. Centers for Disease Control and Prevention (CDC) recommends cleaning these “high-touch” surfaces at least once per day.



How to properly clean your devices



Keeping your smartphones and tablets clean helps prevent the spread of germs and bacteria. Here are some tips on how to safely do so without damaging them.

1. Wash your hands often with soap and water for at least 15 seconds. If soap and water are not available, use an alcohol-based hand sanitizer. Keeping your hands clean will help keep your devices clean.
2. Try to limit the number of people coming into physical contact with your device. Think of it as a personal item, like your toothbrush or hairbrush, and avoid sharing it if possible.
3. Safely clean your device as often as possible, following these steps:
4. Ensure that your device is turned off and unplugged from external power sources
5. Clean the device using a soft, lint-free or microfiber cloth with either soapy water (40% dish soap and 60% water) or a rubbing alcohol solution (40%-70% isopropyl rubbing alcohol and 60%-30% water).
6. Gently wipe down the front and back of your device, avoiding any openings like the charging port and speaker grills. Avoid using bleaches, aerosol sprays or abrasive cleaners. Do not spray any cleaning solution directly onto your device.
7. Use a dry corner of the cloth to remove any excess solution on your device. Avoid abrasive towels, cloths, or similar items.
8. Also remember to clean your phone case if you have one. Cases may also carry germs. Consider purchasing a case with an antimicrobial cover, which helps eliminate surface bacteria from the surfaces.



Following these simple device hygiene steps on a daily basis can help keep you and your family safe.

270 Bruce Street, Sault Ste. Marie, ON, P6B 1P6       (705)759-8999